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FAQ

Patient

General

Jetdoc is a tech platform that connects you directly with medical professionals (doctors, nurse practitioners, and physician assistants) to provide ultra-fast virtual doctor visits. This way, you can get the treatment you need anywhere you happen to be.

Jet speed connections:
Download the app and register your account, select a payment option, and provide a brief summary of your health history and other background info...that's it! You'll be matched to the next available provider within minutes. If the wait is too long, we will set up a call-back session with you.

Our app is free to download, and the prices for our 1x visits and our subscriptions cover the cost of the medical provider's time.

- 1 visit right now: Get connected with a medical professional for $35/visit

- Annual Individual Membership: Unlimited sessions for 12 months, billed $15/month (total $180/year)

- Annual Family Membership: Add up to 3 additional family members for access to unlimited sessions for 12 months, billed $50/month (total $600/year)

Jetdoc is an excellent resource for anyone considering a telemedicine appointment for:

- COVID-19 questions or concerns

- Cold and flu

- Bronchitis

- Sore throat

- Ear ache

- Pink eye

- Blood pressure management

- Hypertension

- Diabetes management

- Skin irritations

- Acne

- Eczema

- And more!

For medical emergencies, such as broken bones, chest pain, choking, stroke and other concerns, you should call 911 immediately.

We will connect you with a licensed medical professional. They may be a doctor, or depending on your state, could also be a nurse practitioner or physician assistant.

The medical professionals on the Jetdoc platform are independently contracted. Each medical professional goes through a thorough credentialing process where their information is vetted.

All of the medical providers on Jetdoc are fully qualified and able to provide you with care via telemedicine.

WIFI is recommended just for the increased connection stability, but 4G or LTE connection is usually sufficient as well! If you experience connection issues and the session drops, please note that you will not be charged for that session (if you paid for a single visit).

While we do not offer the option to connect insurance policies at this time, we'd love to keep this suggestion in mind for the future.

As of June 2020, we are only available in Florida. We are working hard to expand our services. Sign-up for our newsletter so you can be the first to know when we launch services in your state!

We're so excited to have you try Jetdoc! It's easy to get started:

  1. Download the Jetdoc app from the Apple App or Google Play store [while providers can use their PC/laptops, patients have to use their mobile devices]
  2. Open the app and follow the on-screen instructions to register your account
  3. When you're ready to see a doctor, select "See a Doctor"
  4. Select the pricing option you prefer (one-time or ongoing subscription)
  5. Follow the instructions to enter information about your symptoms and medical history, which the medical professional will review before your session

Data security is one of our biggest priorities. We are dedicated to patient privacy and use best-in-class tools and practices to keep your data encrypted every step of the way. Your information is only stored in secure encrypted servers, and we use multi-factor authentication for both our patients and our medical providers. Our security features comply with the requirements of HIPAA, as well as other national and international healthcare privacy standards.

If you have any additional questions about Jetdoc's security, please reach out to support@jetdoc.com and we'll be more than happy to discuss this further!

Once your visit reaches the 10-minute mark, your medical provider will take the next few minutes to wrap up the session. If you feel like you want more time to discuss your issue, you will have to request a new session.

You will be automatically matched with the next available qualified medical professional, licensed in the state you're currently located.

Yes, the medical professionals providing services through Jetdoc are able to prescribe medications as they deem appropriate. If during your session both you and your doctor agree that you should receive a certain prescription, they will send an electronic script to the pharmacy you selected prior to your session.

Account

Jetdoc allows you to receive telehealth medical care for yourself or a dependent on the same account.

To add a dependent at any time:

  1. Open the Jetdoc app and select "Settings (for iOS) or hamburger menu(Android)" to access your patient profile
  2. Select "Dependents" in the menu to go to "My Dependents" screen and click on "Add"
  3. Follow the instructions to add your dependent's information

To add a dependent when requesting a session:

  1. When your dependent is ready to see a doctor, open the Jetdoc app and select "See a Doctor". In the initial assessment select "Dependent(Under 18 years)" for the question "Are you seeking session for yourself, or a dependent?"
  2. Select the pricing option you prefer (one-time or an ongoing subscription for your dependent)
  3. Follow the instructions to enter information about your dependent's symptoms and medical history, which the medical professional will review before your dependent's session
  4. Make sure your dependent is present for the session

Payment

We use Stripe to accept all major credit cards, including VISA, MasterCard, American Express, and Discover.

We do not accept HSA or FSA debit cards.

Stripe is incredibly secure and has received the highest level of certification: PCI Service Provider Level 1.

Prescriptions & Pharmacy

After your first session, you will be provided with a Jetdoc prescription discount card that can be used to save up to 65% off your prescriptions at participating pharmacies.

Provider

General

Providers have two options to start using Jetdoc:

Patients cannot request a specific provider for a session at this time, however, we will bring this feature soon.

Acount

We're happy to have you join the team! You can register as a provider online at: https://provider.jetdoc.com/ or by downloading the Jetdoc app via the iOS App Store or Google Play. If you have any questions or need assistance, please reach out to support@jetdoc.com and we'll be happy to help.

Calls between the patient and provider are 10 minutes for each session, and can be extended 2 minutes, as needed.

Presently, we are onboarding the following licensed medical providers: Doctor of Medicine (MD), Doctor of Osteopathic Medicine (DO), Advanced Practice Registered Nurse (APRN), and Physician Assistant (PA).

Providers have two options to start using Jetdoc:

  1. You can download the Jetdoc app via the Apple App or Google Play stores to use Jetdoc on your mobile device.
  2. You can also use your laptop or PC, as long as you have a webcam and use Google Chrome browser (that you can download and install from here: https://www.google.com/intl/en-US/chrome/browser/) by visiting us at: https://provider.jetdoc.com/.

To create an account with Jetdoc, please follow the guided onboarding questions. You will be required to input your basic information, NPI and DEA numbers, academic details, professional certifications (State Medical License, and if applicable, IMLC certification), and malpractice information.

Prescriptions & Pharmacy

After the consultation is over, there will be a screen asking you to “Please provide consultation notes below”, which is where you will put all session notes.

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